Reference

Open your account under clear Legal terms

Clear Legal terms are placed before your account steps, so you can see how access, privacy, DANA receipts, and QRIS records are handled before you join.

Local law wordingDANA receipt contextOVO record checksQRIS account trail
fixbos88 Open your account under clear Legal terms
CONTACT PATHS

Check Legal contact paths without delay

A Legal question should reach the right team, not sit inside a general chat thread.

Live chat Legal help Use live chat from 09:00 to 01:00 WIB when a Legal clause blocks your…
WhatsApp case logging Send a WhatsApp message when you need a document check or a correction request…
Email written requests Email [email protected] for privacy requests, access questions, or account record disputes.
DATA CARE

Control your data and account records

Legal handling is part of how we run the account area, not a separate promise.

Account data use

We use your name, mobile number, login records, and wallet trail to run account checks and answer Legal requests.

Cookie handling

Cookies support session continuity, language display, and security checks on mobile browsers.

Payment records

DANA, OVO, GoPay, and QRIS receipts are linked to your account so we can confirm wallet history during a dispute.

Security changes

Password changes, mobile number updates, and device resets require account checks.

Record retention

We keep account and wallet records only as long as needed for Legal, security, and dispute handling.

Change requests

You can request a correction through live chat, WhatsApp, or [email protected].

Ask common Legal account questions

Legal questions usually come up before you open an account, after a wallet mismatch, or when you want to change personal details. We answer these requests using account records, payment references, and login history rather than guesses. If local law affects access, we will say so directly. For written requests, keep your registered mobile number ready so we can match your account faster.

The account terms cover eligibility, access, privacy, wallet records, and dispute handling. You should read them before joining, because access depends on local law and is available only where local law permits.

We may pause access when location signals, device activity, or account records need checking under our Legal terms. We review the account name, mobile number, and recent login path before restoring access.

Contact live chat, WhatsApp, or [email protected] with your registered mobile number and the detail you want corrected. We check your account record, then confirm the result through your account inbox.

Yes. We keep payment references as account records for wallet checks and dispute handling. A receipt helps us trace activity, but it does not replace eligibility checks under local law.

You can ask us what account data we hold and why we use it. We may ask for identity checks first, such as your registered mobile number and a recent account activity detail.

Tell us through live chat or WhatsApp before you lose access to the old number. We will check account history, payment rail use, and security answers before updating the Legal account record.

Requests sent to [email protected] are routed to the team handling privacy, access, and account record cases. We log the request, assign a case number, and reply with the next required step.